RETURNS

Carlyle believes in customer satisfaction. Within 30 days of receiving items purchased from CarlyleTools.com, customers may choose to return:

• Any new item in original packaging and condition.
• Any item received in a damaged or defective condition.
• Any item received in error.

Within 15 business days of Carlyle receiving your returned item, you will be issued a refund for the original purchase price and applicable sales tax.

If the reason for your return was caused by CarlyleTools.com (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items.

Returning Ship to Home Items to Carlyle Tools via UPS

Items purchased on CarlyleTools.com and shipped to your home can be returned free of charge via UPS.

First, obtain a Return Goods Authorization Number (RGA) by contacting Carlyle Tools Customer Support at 844-902-6900 or [email protected].

They will give you the following options:

• Printed UPS shipping label mailed to you.
• Digital UPS shipping label emailed for you to print.

Next, return the items via UPS. Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have two labels attached. First is the RGA shipping label and second is the UPS (ARS) label that you will obtain from Carlyle Tools Customer Support. The combination of these two labels will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.

Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit UPS.com

If you have any questions about the Carlyle Tools Return Policy, please contact Customer Support 7am-8pm (US Eastern Time), Monday- Friday.

Thank you for shopping CarlyleTools.com!